Make a complaint
Sometimes consumers find they need to make a complaint about poor service or faulty goods - or even threaten court action if nothing has been done about their original complaint.
This section explains how to make an effective complaint:
- Do you have grounds for a complaint? Learn more
- How to make an effective complaint in six easy steps - this guide also has template letters to help you to include all the key details if you are making a written complaint. Find out more
- Do you think the business should be investigated for breaching consumer law? Tell us
Key points to remember when making a consumer complaint are:
- Know your rights
- Stand up for these rights - be assertive without being aggressive
- Always try to stay calm and polite, even if you are angry
- Keep notes and documentation to back up your complaint