How to make a consumer complaint
Step 6: If you are still getting nowhere...
Most complaints are settled without needing to take legal action. If your complaint involves an amount up to €2,000, you may be able to take your case yourself to the Small Claims Court. This procedure is designed to be simple and relatively quick.
For bigger amounts or for personal injury and certain other claims, you may need to contact a solicitor.
Some services are covered by ombudsmen or regulators, such as the Financial Services Ombudsman, the Pensions Ombudsman or the Taxi Regulator. Generally speaking, though, you can't engage an ombudsman until you've first exhausted the complaints procedure operated by that sector.
If you are not sure which regulator, authority or ombudsman is the relevant agency, contact your local Citizens Information Centre, which can give you advice on who to contact.
If you bought something in another EU country, whether online or while on holidays, and something goes wrong, contact the European Consumer Centre Dublin. This organisation gives free and confidential information on consumer rights in the EU, and helps consumers with cross-border disputes.
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