Top consumer questions answered
The National Consumer Agency's call centre receives thousands of calls from consumers on everything from faulty goods and deposits to problems with flights and refunds.
This Frequently Asked Questions (FAQ) section gives answers to the top consumer questions and offers links to more detailed information about the topics.
Check out the FAQs on the links below:
Refunds and credit notes
Faulty goods
Buying in the sales
Services and contracts
Deposits and gift vouchers
If a company closes down
Flights and holidays
Price display
Online shopping