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Online Shopping

• Full list

  Read the full list of frequently asked questions about online shopping

• 1. Internet shopping basics

  Frequently asked questions about online shopping, the "distance selling" legislation and your consumer rights. Read this section first to find out about internet shopping basics

• 2. Before you buy

• 3. Ordering

• 4. Missing goods

• 5. When you get your goods

• 6. The 'cooling-off period'

• 7. Returning goods issues

• 8. Problems with Irish traders

• 9. Problem with EU traders