Electricity and gas: complaints
Complaints about a new electricity connection should go to ESB Networks. Telephone 1850 372 757.
If you are not satisfied, complain to them in writing.
If unhappy with the outcome, contact a senior manager in your area. If still not satisfied, contact the Commission for Energy Regulation (CER), which offers an independent complaint resolution service for electricity complaints. It will investigate the complaint and may instruct ESB Networks to do things differently or pay compensation.
If you are unhappy with the CER's decision, you can seek legal advice or where the claim does not exceed €2,000 consider taking a case to the Small Claims Court.
Gas connections
Complaints about a Bord Gáis connection should go to its Customer Care team (telephone 1850 200 694, in writing to Customer Care, Bord Gáis Networks, Donmoy House, St. Margaret's Road, Finglas, Dublin 11 or via the Bord Gáis Networks website. Complaints should be acknowledged within one working day.
If you are unhappy with the response, write to the Customer Care Manager (at the same address). If still not satisfied, take your complaint to the independent arbitrator, the Commission for Energy Regulation (CER), which handles gas complaints.
Note that the CER only handles complaints that have gone through the Bord Gáis Networks complaints process first, so check carefully that you have gone through each stage.
Learn about electricity and gas
