Electricity and gas: loss of supply/service
If you experience a loss of supply or service, you first need to decide if the problem is external or internal.
- Step one: for gas problems, check whether the gas tap outside your home has been accidentally turned off. For electricity problems, check the fuses and/or the trip switches on your fuse board. If your main fuse has blown, replace it. If the main trip switch is in the 'OFF' position, switch it to the 'ON' position
- Step two: Check with a neighbour and if they are experiencing the same problem then it is likely that the fault is due to a general problem in your area such a power cut or maintenance work. Telephone ESB Networks or Bord Gais Networks to find out
- Step three: if the problem appears to be within your home, get an expert to deal with it
For electrical problems, this means contacting a qualified electrician. If it's a wiring problem and the cables were recently installed and are still under guarantee, get the electrician responsible for the work to rectify the problem.
For gas problems, contact your gas supplier first (rather than Bord Gáis Networks). Its helpline may give some useful suggestions, such as how to reset your boiler.
If these troubleshooting ideas don't work, you may need to book an emergency call-out by them to see if the problem lies with a gas appliance, such as a faulty boiler. If the appliance was recently installed and is under guarantee, contact the installer to fix it.
If you smell gas on the street or in your home you should immediately call the Bord Gáis emergency line 1850 205 050 and ensure that all gas appliances have been turned off.
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