Services: agreeing contracts
When ordering services, try to get a written "quote" (price quotation).
Always shop around for several quotes, but remember that the cheapest quote may not provide the best quality work.
When you have narrowed down your choice to a particular supplier you should draw up a written contract, which should include the price for the work.
The contract should also give details of the payments schedule - how and when payment should be made - and a deposit, if any.
Deposits and refunds
A deposit indicates that you intend to buy the service therefore always be clear about your and the service supplier's obligations if you pay a deposit - and in particular the circumstances under which you can get a full refund of it.
Many service providers use standard contracts and terms and conditions that apply to all their customers. Always read these before signing and seek clarification if you are unsure of what a term means.
'Distance contracts'
It is also possible to "sign up" to a contract over the internet or telephone. In consumer law these are called "distance contracts", and you have various rights under EU Distance Selling regulations.
The NCA can investigate any claims that a service provider has provided false or misleading information about their service to a consumer, including its price and additional charges.
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