Shopping from home: introduction
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Today, consumers order a considerable amount of goods and services from their own homes, using a variety of means - the Internet, by phone or television.
Also, many businesses try to sell their goods and services on your doorstep, through your letterbox or by phone.
In all these situations you may not be in a shop - but you are still a consumer. If you are dealing with a trader based within the EU, then there is a considerable amount of legislation to protect your consumer rights.
Find out more about your consumer rights and shopping from home below.
Learn about your rights when shopping from home
