Shopping from home: the 'cooling off' period
Whenever you purchase online you are given a "cooling off" period of at least seven working days from the date of receipt of the goods in which to consider your purchase.
Before the end of the seven days you must decide whether you want to keep the goods, or cancel the order, return the goods and get a refund.
The seven working days can be extended to a maximum of three months if the web trader fails to provide you with the required information outlined under Distance Selling Rules.
During this cooling off period you don't have to give a reason for returning the goods.
But remember that if you are cancelling in this way rather than returning faulty goods, you may have to pay for the cost of returning the item.
Learn about your rights when shopping from home
