Shopping: introduction
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Whenever you buy goods, you make a contract with the shop or seller who sold them to you. The seller agrees to provide certain goods to you for a certain price, and those goods should be:
- Of "merchantable quality" – this means that they must be of an acceptable standard
- Fit for the purpose they were bought for
- As described. In other words, false or exaggerated claims must not be made by the seller
If the goods fail to comply with any of these criteria - for example, if they turn out to be faulty - you have certain clear rights under consumer legislation. These entitlements are known as the three R's:
Your consumer rights are against the seller of the goods in all cases, but you may also have extra protection if you received a guarantee or warranty from the manufacturer.
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Find out more about your consumer rights and shopping below.
Learn about consumer rights and shopping
