Package holidays: booking a package
When booking a package holiday, you are entering into a contract. So the information provided in the holiday brochure must not be false or misleading.
If you enter into the contract on the basis of what was in the brochure, you may claim damages if the information turns out to be incorrect.
You must receive a copy of the contract, containing information such as:
- The destination and duration of the holiday
- The type of transport involved and departure times and places
- The location and category of the accommodation and its compliance with the law of the EU Member State in question
- The meal plan, if any
- Cancellation arrangements (for example where a minimum take up is required for the package holiday to take place)
- Itineraries of any excursions included
- Any taxes or compulsory charges
- The complaints procedure if the tour operator fails to carry out their part of the contract
Before the contract is concluded, the operator must give you other important information about issues such as whether there are passport/visa requirements or if you need any special vaccinations.
Insurance and other issues
With regard to insurance, you do not have to take insurance offered by the operator and can make your own arrangements in this regard. The tour operator can fulfil their obligation to give a consumer this information by referring them to it in a brochure.
They should also spell out the arrangements in the event of unforeseen events for repatriation (returning home) and the bonding arrangements (see below).
Learn about package holidays
