Package holidays: cancellations and alterations
If the operators cancel your holiday or significantly alter an essential term of the contract, including the price or type of accommodation, they must give you the following options:
- A replacement holiday of equivalent or superior quality, if the tour operator can provide this
- A lower grade holiday, with a refund of the difference in price, if the operator can provide this, or
- A full refund
No price changes are allowed within 20 days of the departure date.
Tour operators do have the right to cancel the package due to factors out of their control, such as an "act of God", or where they've failed to get the number of people required for the package to take place.
But you are still due a refund or replacement holiday as set out above.
Learn about package holidays
