Our series of consumer booklets provide advice to consumers on important subjects. Some are available as hard copies, and all can be downloaded from this page. The booklets complement more detailed consumer guides published on this website.
To view some of the booklets below, you will need a viewer such as Adobe Acrobat Reader software. This can be downloaded free from the Adobe website
Consumer Protection Act, 2007 The most comprehensive reform of consumer legislation in 30 years, with a wide range of measures aimed at fostering compliance with consumer legislation. - Download a booklet explaining the Act (PDF, 151KB) or read a summary (HTML)
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Package holidays Your rights when you buy a package holiday, what information should be included in the brochure and what to do if things go wrong. Please note: the booklet refers to application fees to the Small Claims Court being €9 - this has since been changed to €15. |  |
Buying a Car If you're buying a second-hand one, all the information you require will not be in a shiny brochure, so you will need to ask some key questions. |
Advertising How consumers can identify an advertisement which is misleading, your rights and what actions you can take. |  |
Toy safety Advice to consumers on what to watch out for when buying toys and what toy manufacturers are obliged to do under consumer law. |  |
Small Claims Court What type of complaints consumers can take to the Small Claims Court and how to take a case. Please note: the booklet refers to application fees to the Small Claims Court being €9 - this has since been changed to €15. |  |
Consumer law and prices A summary of consumer law and how it applies to consumers. It also lists the various agencies responsible for enforcing the law. |
Sale of Goods Act This booklet explains one of the main pieces of important consumer legislation - the Sale of Goods and Supply of Services Act 1980. It offers advice on issues like faulty goods, gifts, labelling and guarantees and warranties. Please note: the booklet refers to application fees to the Small Claims Court being €9 - this has since been changed to €15. |  |
Buying and Living in a Multi-Unit Development Property A guide for anyone thinking of buying, or who has bought, a property unit such as an apartment in a multi-unit development. - Download the booklet (PDF, 2.3MB), or read a full web version (HTML) on our site ConsumerProperty.ie
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Property Management Companies and You A simple guide for anyone thinking of buying an apartment or home where there is a management company in operation. |
About the NCA Explains the role and functions of the NCA and how the agency is working for Irish consumers. |  |