Submit a Consumer Complaint

Use this form to make a consumer complaint about a trader to the NCA. Please give us as much information as you can as this will help us to follow up on your complaint.
(Items marked * must be completed.)

If you have a general query or would like to give us feedback, please use the feedback form instead.

Your Details

When investigating a complaint we will never give your name to a trader unless we get permission from you.

Name*:

You must fill in at least one of these three fields:

Address:

Telephone:

Email:

Your Complaint

Name of Trader*:

You must fill in at least one of these three fields:

Address of Trader:

Phone No. of Trader:

Website of Trader:

Nature of Sale:

Your Complaint*:

Purchase Details

If you purchased the good or service please fill in this section.

What was the total you paid?

How did you pay?

When did you purchase the good or service? (Even if you cannot be exact, the month and year would be helpful.)

Have you contacted the trader about your complaint?

YesNo

If yes, what was the trader's response?

How did you hear about Consumer Connect?

The information you supply will be managed in keeping with our Privacy Policy

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Submit a Consumer Complaint